Desevens – 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
Phone: (+44) 07542801219
Fax: (+44) 07542801219
We/Us/Our: Desevens London
Data Controller: Determines the purposes and means of processing personal data
Data Processor: Responsible for processing personal data on behalf of a controller
EU: European Union
Our method of managing private information
Use your personal information to only provide you with information or service you have requested
Keep your data safe, secure and process it in a secure way
Assist you to change your mind at any time about the communications you have registered to receive
Why do we collect, use and process your personal information?
We need to collect data and personal information from you to provide you with the information and services you request from us.
We may collect the following information:
Contact details including;
Payment details for shopping basket fulfilment
We will only use your personal information for the purposes you have permitted and we will not share it for marketing purposes outside of Desevens unless you have given us permission to do so. If this practice changes in the future, we will update this policy to identify the non-agent third parties and provide an opt-out option.
Technical information, including:
The Internet Protocol (IP) address used to connect your computer to the Internet
Browser type and version
Log in details to our website
Time zone settings
Browser plug-in types and versions
Operating systems and platforms, etc.
Visit information, including; Uniform Resource Locators (URLs) of the websites that you came through to our website and which pages you visited (including date and time); our website page response times, download errors, length of visits to pages, visit duration, page interaction information and methods used to exit our site
We require personal information to process your request/s and provide you with a better service. In particular for the following reasons:
Internal record keeping
Improve our products and services
Send marketing emails about events, training courses or other information which we think you may find interesting
We are the sole owners of the information collected on this site and we only have access to the information you voluntarily provide. We will use your information to respond to you, regarding the reason you contacted us and we will not sell or rent this information to anyone.
Your data is stored on secure servers operated by us and will be managed using the robust security measures described below.
Your data may also be saved with trusted third parties solely for the purposes you have provided it to us.
Your personal information may be copied or transferred by us or our trusted third-party data processors outside of the EU. We take steps that, in the event your personal information is stored outside the EU that controls are in place to protect in accordance EU and UK data protection and privacy regulations.
We will keep your personal information safe and secure.
When you give your personal information to us, we will process and use that data in accordance with our responsibilities under the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679) and other relevant legislation.
If you provide payment information, we create payment instructions and pass them to our payment gateway provider in a secure manner. We do not retain your payment details.
To prevent unauthorized access, maintain data accuracy and ensure the correct usage of information, we monitor and adjust our physical, electronic and managerial procedures to safeguard and secure your personal data whilst in our care, or in the care of any outside suppliers with whom we may contract to process your data on our behalf. Any third-party suppliers are under strict contractual terms to mirror the security policies that we currently have in place.
Whenever we collect or process your personal data, we’ll only keep it for a period of twenty-four months or for as long as we have a legitimate reason to contact you. We continually review the data records we have and should we learn that we have not received contact from you we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in we will remove your data.
Should you wish for us to remove your data at any time please contact firstname.lastname@example.org and we will remove it.
Under GDPR regulations, you have rights regarding your personal information we retain.
Please email email@example.com with requests regarding any or all of your rights.
The right of access – You are entitled to know what information we have regarding you
The right to rectification – You are entitled to have the information regarding you corrected if it is inaccurate or incomplete
The right to erasure – You have the right to request we remove your personal information
The right to restrict processing – You have the right to block or suppress processing of your information we manage
The right to data portability – You are able to transfer or copy your information from one IT environment to another, safely and securely
The right to object – You may object to how we manage your information by contacting us
Rights in relation to automated decision making and profiling -You have the right not to be a subject of a decision based on automated processing
Further information can be found on the Information Commissioner’s Office website.
You have the right under EU regulation and Privacy Shield to see what information we hold about you. If you want to exercise this right, please make an application to us in writing or contact us by email with a request regarding any or all of your rights.
We may ask you to provide us with sufficient information so that we can be sure of your identity.
If you would like to proceed with a request to see what data we hold about you, please email firstname.lastname@example.org or write to:
The Data Protection Compliance Officer
Desevens – 71-75 Shelton Street,
Covent Garden, London,
We hope you will benefit from all the communications we send to you, but if at any time you change your mind, you may unsubscribe. If you have given us permission to contact you and you change your mind please email email@example.com let us know and we’ll unsubscribe you.
If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested.
We comply with the EU-US Privacy Shield Framework as published by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.
To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.
We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint.
Finally, and under limited circumstances, EU individuals with unresolved complaints may direct them to the Privacy Shield Panel, a binding arbitration mechanism.
The Federal Trade Commission has jurisdiction over our compliance with the Privacy Shield and is subject to the investigatory and enforcement powers of the Federal Trade Commission. We may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We acknowledge our potential liability in cases of onward transfers of Privacy Shield data to third parties.
We may change this policy to meet regulatory requirements and ensure best practice. All changes to this policy will be published on this page. Please check this page from time to time to ensure that you remain happy.